Refund and Returns Policy

1. Overview

At  www.qedraceylon.com we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with this policy.

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2. Returns Eligibility

You may request a return if:

• The item is unused and in its original packaging
• The return request is made within 14 days of delivery
• The product is in resalable condition

For hygiene and safety reasons, we may not accept returns on opened or used food products unless they are faulty or damaged.

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3. Damaged or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item

We will arrange a replacement or full refund.

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4. Refund Process

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to your original payment method

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked delivery service

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6. Non-Returnable Items

The following items cannot be returned:

• Opened or used food products
• Perishable goods
• Items not in original condition

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7. Order Cancellations

• Orders can be cancelled before dispatch
• Once shipped, cancellations are not possible

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8. Exchanges

We only replace items if they are defective or damaged.

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9. Contact Us

For returns or refund requests, please contact:

Qedraceylon
📧 Email: Info@qedraceylon.com
📍 Address: [your address]

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10. Your Rights (UK Customers)

This policy does not affect your statutory rights under UK consumer law.